InterClass Training Programs
for those who are really fluent or native English speakers
Strategic Business Planning
Effective entrepreneurs and business managers have learned that business planning and strategizing is essential for success. These training programs will assist your leaders in guiding your organization to continued greatness and enhanced competitiveness.
The only aspect that will never change in business is change. As the world becomes a smaller community, businesses buy-out other businesses, and the Internet comes into its own, change will continue at a rampant pace. These exciting training programs that will help your managers and your employees successfully cope with change.
Business Coaching / Mentoring
Advice from someone who's been there is the idea of coaching and mentoring. Coaches and mentors make knowledgeable suggestions, encourage effort, and share in the success of their team members and partners. Coaches and mentors and fellow workers result in win-win situations.
The flow of ideas back and forth between individuals is communications. Effective communications between customers and business is essential for organizational survival, employee retention, and conflict avoidance. These are training programs on all aspects of communication, including written communication, verbal communication, presentation skills, negotiations, and conflict resolution skills and techniques.
Customer Service Training Programs
It doesn't matter how good your product or service is, if no one is out there selling it, you wont survive. Excellent customer service support is necessary to keep your current customers and to prospect new customers. These are customer service training programs you need to develop outstanding customer service teams.
General Customer Service Training
We're all in the same business -- customer service. Whether we're talking on the phone, meeting customers face to face, or working behind the scenes, delivering adequate customer service is often a problem. Always remember if we don't provide excellent customer service, the competition might. This course will help you to develop strong customer service programs, stategies and customer service representatives.
Telephone Customer Service Training
Maximize customer service telephone skills and show customers you care! With telephone technology expanding, customers are more sensitive than ever about the way they are treated on the phone. These are training programs you need to develop skillful and effective telephone customer service and sales support teams!
Human Resources Management
A skillful human resources department puts you in control of your company and keeps you there. If you don't offer people support programs, your work force won't be much of a force before long. Surveys have shown that promoting training and development enable businesses to excel over their competitors. This course can help your company managers and leaders AND employees get the training they need to keep your business successful -- and in business!
These excellent leadership and management development training programs will help build new leaders for your organization.
Successful marketing strategies enable your organization to attract customers for its products and services. The course provides you with training tools to enable your business leaders to develop and implement effective marketing strategies, plans and initiatives -- and ultimately to attract the customers your organization needs.
Focused, collaborative meetings will take your teams from 0 to 60 in no time flat. Rely on the strength of these training programs to rev up the power of every group gathering in your organization.
Training resources in the Negotiation Skills category will help your managers and employees develop more effective negotiation skills. Negotiation skills are invaluable for managers, employees, customer service representatives, sales representatives, and, well, everyone. Training resources on negotiation skills include some programs on conflict resolution and win-win strategies.
Performance & Motivation
Performance management is essential to building successful teams and organizations. Managers and supervisors need help learning how to develop and facilitate effective performance management plans and conversations. These training programs in a variety of formats provide resources and tools to help your managers appreciate how performance management can improve workforce productivity.
These programs are designed for your managers, supervisors, team leaders and team members engaged in quality programs. Here are the tools you need to help your team develop an appreciation for quality initiatives AND develop skills supporting your organizations quality initiatives.
Employee Recruiting & Retention
Here are some effective business training programs on recruitment, interviewing and retention topics. These training resources will help your organization hire and retain the quality people needed for organizational success. Training resources appropriate for new employee orientation are included in this directory.
It doesn't matter how good your product or service is, if no one is out there selling it, you won't survive. Sales training is much more than just waiting for the customer to walk in the door. Selling can be fun, exciting, and challenging. And without it, we're out of business. Here are some excellent sales training programs to help your bottom line.
Team Building Training
Teams that work together can out-perform groups that are merely together working. This programme can help your company develop a workforce into an effective team that is a force at work.
These training tools offer tips and resources to help your teams and team leaders manage their time efficiently and effectively.
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Курсы английского и немецкого "ИнтерКласс" в г. Киеве:
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