"Ученик - это не сосуд,
который нужно заполнить знаниями,
а факел, который можно зажечь".

InterClass Training Programs

for those who are really fluent or native English speakers

ETIQUETTE TRAINING COURSES	WRITING COURSES	CUSTOMER SERVICE TRAINING COURSES	PRESENTATION SKILLS COURSES
Business Etiquette Basic Etiquette  New-Hire Etiquette  Dress for Success Email Etiquette and Business    Writing  Administrative    Assistant Training  Cross-Cultural Communication	Business Writing Technical Writing   Proofreading and Editing Military Writing Email Etiquette and    Business Writing	Customer Service Telephone Customer Service  Call Center Customer Service Customer Service (Hospitality)  Customer Service (Healthcare) Customer Service (Retail) Managing Customer Service  Client Relations Help Desk	Train the Trainer  Creative Training Techniques Presentation Skills Technical Presentation    Skills Relationship Selling Facilitation Skills Negotiation
CROSS-CULTURAL COMMUNICATION COURSES	COMMUNICATION SKILLS COURSES	MANAGEMENT TRAINING COURSES	SELF MANAGEMENT COURSES
Cross-Cultural Communication Managing Internationally  Expatriation Culture Briefings    for International Relocation  Inpatriation Culture Briefings    for US Relocation	Communication Training  Conflict Resolution Diversity  Dealing with Difficult People  Team Building  Negotiation  Email Etiquette and Business    Writing	Leadership Management  Basic Supervision Change Management  Managing Customer Service Interviewing Skills Facilitation Skills Managing Internationally  Negotiation	Time Management Organization Administrative    Assistant Training  Critical Thinking & Creativity Stress Management

Strategic Business Planning
 
Effective entrepreneurs and business managers have learned that business planning and strategizing is essential for success. These training programs will assist your leaders in guiding your organization to continued greatness and enhanced competitiveness.

Change Management
 
The only aspect that will never change in business is change. As the world becomes a smaller community, businesses buy-out other businesses, and the Internet comes into its own, change will continue at a rampant pace. These exciting training programs that will help your managers and your employees successfully cope with change.

Business Coaching / Mentoring
 
Advice from someone who's been there is the idea of coaching and mentoring. Coaches and mentors make knowledgeable suggestions, encourage effort, and share in the success of their team members and partners. Coaches and mentors and fellow workers result in win-win situations.

Communication Skills
 
The flow of ideas back and forth between individuals is communications. Effective communications between customers and business is essential for organizational survival, employee retention, and conflict avoidance. These are training programs on all aspects of communication, including written communication, verbal communication, presentation skills, negotiations, and conflict resolution skills and techniques.

Customer Service Training Programs
 
It doesn't matter how good your product or service is, if no one is out there selling it, you wont survive. Excellent customer service support is necessary to keep your current customers and to prospect new customers. These are customer service training programs you need to develop outstanding customer service teams.

General Customer Service Training
 
We're all in the same business -- customer service. Whether we're talking on the phone, meeting customers face to face, or working behind the scenes, delivering adequate customer service is often a problem. Always remember if we don't provide excellent customer service, the competition might. This course will help you to develop strong customer service programs, stategies and customer service representatives.

Telephone Customer Service Training
 
Maximize customer service telephone skills and show customers you care! With telephone technology expanding, customers are more sensitive than ever about the way they are treated on the phone. These are training programs you need to develop skillful and effective telephone customer service and sales support teams!

Human Resources Management
 
A skillful human resources department puts you in control of your company and keeps you there. If you don't offer people support programs, your work force won't be much of a force before long. Surveys have shown that promoting training and development enable businesses to excel over their competitors. This course can help your company managers and leaders AND employees get the training they need to keep your business successful -- and in business!

Leadership Training
 
These excellent leadership and management development training programs will help build new leaders for your organization.

Marketing Strategies
 
Successful marketing strategies enable your organization to attract customers for its products and services. The course provides you with training tools to enable your business leaders to develop and implement effective marketing strategies, plans and initiatives -- and ultimately to attract the customers your organization needs.

Meeting Planning
 
Focused, collaborative meetings will take your teams from 0 to 60 in no time flat. Rely on the strength of these training programs to rev up the power of every group gathering in your organization.

Negotiation Skills
 
Training resources in the Negotiation Skills category will help your managers and employees develop more effective negotiation skills. Negotiation skills are invaluable for managers, employees, customer service representatives, sales representatives, and, well, everyone. Training resources on negotiation skills include some programs on conflict resolution and win-win strategies.

Performance & Motivation
 
Performance management is essential to building successful teams and organizations. Managers and supervisors need help learning how to develop and facilitate effective performance management plans and conversations. These training programs in a variety of formats provide resources and tools to help your managers appreciate how performance management can improve workforce productivity.

Quality Management
 
These programs are designed for your managers, supervisors, team leaders and team members engaged in quality programs. Here are the tools you need to help your team develop an appreciation for quality initiatives AND develop skills supporting your organizations quality initiatives.

Employee Recruiting & Retention
 
Here are some effective business training programs on recruitment, interviewing and retention topics. These training resources will help your organization hire and retain the quality people needed for organizational success. Training resources appropriate for new employee orientation are included in this directory.

Sales Training
 
It doesn't matter how good your product or service is, if no one is out there selling it, you won't survive. Sales training is much more than just waiting for the customer to walk in the door. Selling can be fun, exciting, and challenging. And without it, we're out of business. Here are some excellent sales training programs to help your bottom line.

Team Building Training
 
Teams that work together can out-perform groups that are merely together working. This programme can help your company develop a workforce into an effective team that is a force at work.

Time Management
 
These training tools offer tips and resources to help your teams and team leaders manage their time efficiently and effectively. 

Доверьте обучение Ваших сотрудников квалифицированным профессионалам ! 

Курсы английского и немецкого "ИнтерКласс" в г. Киеве:
(+38 044) 353-98-68, 353-98-78,  +38-067-465-86-21

e-mail: info@interclass.kiev.ua